Effective Date: July 2026
CarVogue Garage LLC is a premium automotive protection and customisation studio operating under the trade name CarVogue, based in Dubai, United Arab Emirates. This policy explains how we collect, use, and protect personal information submitted through carvogue.com.
We collect information you provide directly when you submit an enquiry, book a consultation, or subscribe to our newsletter. This includes your name, email address, phone number, and any details included in your message.
When you contact us via WhatsApp, we retain that conversation for service and follow-up purposes.
Information submitted through our website is stored and managed within our Customer Relationship Management system. This system is used by CarVogue Garage LLC staff to manage client communications, service history, and follow-up scheduling.
When you visit our website, we collect non-personal technical data including IP address, browser type, pages visited, and session duration through cookies and analytics tools.
We use your personal information to respond to enquiries and booking requests, to manage your client record within our CRM, to deliver services you have requested, to send service updates and relevant communications, and to send newsletter content if you have subscribed.
We use anonymised technical data solely to improve website performance and user experience.
We do not use your data for automated decision-making or profiling.
Your personal information and service history are stored within our CRM platform. Access is restricted to authorised CarVogue Garage LLC staff. Data held in the CRM includes contact details, vehicle information, service records, and communication history. This data is used exclusively for the purpose of managing your relationship with CarVogue Garage LLC and delivering our services.
If you wish to request access to, correction of, or deletion of your CRM record, contact us directly at info@carvogue.com.
WhatsApp conversations are subject to WhatsApp’s own privacy policy in addition to this one. We use WhatsApp solely to respond to inbound enquiries. Notes from WhatsApp communications may be recorded in our CRM for service continuity purposes.
We do not sell, rent, or trade your personal information. We may share data with third-party service providers who support our website, CRM, email, or analytics operations, strictly under confidentiality obligations and for those purposes only.
Disclosure may occur where required by UAE law or a regulatory authority.
Our website uses cookies to support functionality and analytics. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.
We use Google Analytics to collect anonymised traffic data processed by Google under their privacy policy. You can opt out at tools.google.com/dlpage/gaoptout.
Personal data is retained for as long as necessary to fulfil the purpose for which it was collected. Client and enquiry records are retained for a maximum of five years unless earlier deletion is requested. You may request deletion at any time where no legal retention obligation applies.
You have the right to access the personal data we hold about you, request correction of inaccurate records, request deletion where no legal obligation requires retention, and withdraw consent for marketing communications at any time by contacting info@carvogue.com or using the unsubscribe link in any email we send.
We will respond to all data requests within 14 business days.
CarVogue Garage LLC implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. No internet transmission is completely secure, and we cannot guarantee absolute security.
Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before submitting personal information.
We may update this policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website after any update constitutes acceptance of the revised policy.
CarVogue Garage LLC
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